This Privacy Policy contains our obligations and promises to you about the different types of personal data we might collect about you when you shop, make contact, or browse with us at Raea. It explains how we'll store, handle and protect your data.

What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. In doing so, you consent to its use by Raea in accordance with this Privacy Policy.

You may, however, visit our site anonymously. 

What do we use your information for?

We use your personal data in the following ways:

• To enable us to personalize your shopping experience on our sites and in our stores, including to serve you personalized online ads and personalized online promotions, including product price promotions.
• To allow us to handle your orders, deliver products and process your payments and refunds (including to ensure secure payment and prevent fraud).
• To respond to your queries, refund requests and complaints.
• To keep a record of when and why you contact us and to keep your contact details up-to-date.
• For statistical, analytical or survey purposes - so we can improve our websites and the services we offer you.
• To enable third parties to carry out technical, logistical or other business functions on our behalf such as advertising on social media sites you might use and visit (our ability to do this will depend on the privacy settings you have on your social media accounts).
• Where you are an existing customer (or you have otherwise given us your data) and have not opted out, or where you have consented, we use your data to send you information about our business and products we think you might like and to notify you of products or special offers that may be of interest to you.
  •To administer a contest, promotion, survey or other site feature.  (If there are other purposes specific to that competition promotion or prize draw, these will be explained in the applicable Competition Terms & Conditions).
  •To send periodic emails.
• To respond to your enquiries and complaints and to resolve disputes.
• For internal functions such as evaluating the effectiveness of marketing, market research, statistical analysis and modeling, reporting, audit and risk management.

• Detecting and preventing crime (including but not limited to fraud, money-laundering, bribery);
• Meeting any legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your data?
It is our duty to protect all personal data gathered and in order to do this our teams follow our internal data management policies and handle the data with the greatest level of care and expertise available to us. If we disclose any of your personal data to our authorized agents or service providers, we will require them to appropriately safeguard the personal data provided to them. They do this by using various security technologies and internal procedures to ensure that it is kept safe and secure.

How long may we retain your personal data?
We only keep your personal data for as long as is necessary for the purpose for which it was collected (subject to any legal requirements). Once it is no longer necessary, we will either delete the data or anonymize it. The use of anonymized data helps us to optimize our customer service.

How can you access / correct / update your personal data?

We are committed to ensure that the personal data we hold about you is accurate, complete, not misleading and up-to-date. If there are any changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your personal data.

You have the right to access your personal data. If you would like to request access to your personal data, please contact us. We may also take steps to verify your identity before fulfilling your request for access to your personal data.

Your Consent

• By using our site, you grant your consent and agree to our privacy policy.
  
  

Changes to our Privacy Policy 

We may change this Privacy Policy from time to time as we develop and update our offering across our stores, websites and applications in order to improve our services and we will bring such changes to your attention.

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Terms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

Raea reserves the right to change or update these Terms without prior notice of any product details on the site, including prices, colors and sizes.

Payment & Charges

Raea accepts payment via major credit cards (Visa and MasterCard). Raea has the right to amend prices found on this website at any time available. Despite our dedication to maintaining accurate and correct pricing on the website throughout the time, there may be error(s) from time to time. Should there be such situations of error, you will be notified via email before your ordered product(s) are delivered to you.

The fee for shipping is not included in the product’s price. Shipping fees will be decided upon the size of the product and your order in total cost. All sale items are excluded from other promotions and coupon codes. Unless otherwise stated. 

As purchase orders are made at www.raeaofficial.my, you will be receiving a confirmation email of the order and the billing details once the payment is confirmed. Once the payment of your order is credited to us, the product(s) will be delivered to you. Terms and conditions of shipping/delivery applied.

Buy Now Pay Later

We've integrated with a few BNPL platforms such as Shopback, Atome, and Pace where we aim to provide a safe, convenient and secure shopping experience for all our users. BNPL modes work by charging a small fee from merchants to their users to break their bills into installments. Most BNPL modes allow you to break your bills from any of their partner retailers into much more manageable installments, giving you 3 months to pay for your purchase.

The top reasons for BNPL being so popular are:

• 0% interest fee
• Flexible financing
• No hidden fees
• No need to make upfront payments

Placing & Order

Orders made on Monday to Friday by 12:00 PM (excluding holidays) are shipped within the same day ordered. Orders made after 12:00 PM and during Holidays are shipped the next working day. Orders made on Saturday and Sunday will be shipped out the following Monday (excluding a Monday that falls on Holiday). Raea follows the holidays according to the Malaysian calendar.

For shipping information, please refer to Delivery & Shipping below.

Order Confirmation 

Any items from Raea sold are refundable. All you need to do is ship it back to our address in good condition, and we will refund you the total sum paid at checkout. The cost of shipping back to us will be borne by the customer. Please refer below for return options via postage or via our physical stores. There will be no exchange and/ or refund for all promotional, sales, discounted items including coupons used and limited launch items after the purchase is made. When your purchase is completed, you will get an automatic order confirmation to the email address that you’ve registered with our website earlier. If there is no confirmation after a few minutes, please check in your spam/junk folder. You should also be able to see your order under "my purchases" when you are logged in. You could also check your order status there and it will be updated regularly when we have shipped your order, and that is also where your order will be searchable. Note that the confirmation email is automated generated, should there be something missing in your order we will contact you in a separate email.